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Tripp Lite sent back a letter denying the claim and stating that the surge protector showed no damage and was functioning properly, therefore any equipment attached could not have been damaged due to improper function of the Isotel.Now, since the equipment in question was connected to phone and power lines through the Isotel and had no other physical connections to any other wiring, network, etc then there is no other way the lightening surge could have reached the computer (ignoring EMP and other unlikely events). One attractive feature was the claim of $50,000 insurance to pay for any electronic equipment damaged while connected to one of their surge protectors. I used Tripp Lite surge protectors for years, and when running a computer networking and repair business I recommended them to all my customers. Also, I do have to wonder why Tripp Lite sent me a brand new Isotel, when their own letter stated that the old unit was fine.So, buyer beware. After 15 years of using, selling and recommending their products, my house was hit by lightening and most of my electronics: computers, TVs, stereo, etc were fried.I contacted Tripp Lite to file a claim for the computer components that were damaged as these were the items connected to the Isotel surge protector. I sent in the Isotel, which I tested prior to sending back to Tripp Lite (I am an electrical engineer, BSEE cum laude UF 1994) and verified that the Isotel was also damaged and no longer funtioning correctly. The product is much better than the [.]. surge protectors you get at the local discount store, but do not depend on their much touted insurance.
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